Privacy Policy

Privacy Policy

The company KRDR d.o.o., the owner and operator of the online store delteh.com (hereinafter referred to as the “manager” or “us”), undertakes to permanently protect all personal data of the user in accordance with the ZVOP-2 (Personal Data Protection Act) and Regulation (EU) 2016/679 – General Data Protection Regulation (GDPR). Below is the information about which personal data we process, specifically regarding our visitors and members of the online store, the purposes for which we process it, the duration of processing, to whom we provide it, and what your rights are regarding the processing of your personal data.

Information about the personal data manager

KRDR d.o.o., Neverke 52, 6256 Košana, Slovenia (EU)

Registration number: 6909787; VAT number: SI42902029

Email: info@delteh.com

What personal data do we process?

In our online store delteh.com, we process the following data:

  • name and surname;

  • delivery addresses;

  • company name or the name of the legal entity (if the user is a legal entity);

  • VAT number of the legal entity (if the user is a legal entity);

  • e-mail address (username);

  • password in encrypted form;

  • contact telephone number;

  • country of residence;

  • IP addresses;

  • list of cookies;

  • other data that the user voluntarily enters into forms in the online store;

  • other information that the user voluntarily adds later to their profile.

The vendor is not responsible for the correctness, completeness, and promptness of the data entered by users.

Purpose of personal data processing

We process your personal information for various purposes:

If you are a visitor to our online store delteh.com Cookies (mandatory cookies) are stored in your browser, which are necessary for the proper functioning of the online store and a better user experience. These cookies remember which items you added to your shopping cart or wishlist and the information you entered into forms. In addition to mandatory cookies, analytical, advertising, and social network cookies are also stored in your browser upon your visit. You confirm these cookies during your first visit, but you can cancel them at any time in the settings [HERE].

If you make a purchase / order in our online store Every visitor can make a purchase in our online store by agreeing to the terms of business and personal data protection conditions at the conclusion of the purchase, thereby becoming a buyer. To execute the contract, the buyer is obliged to provide the following personal data:

  • first and last name,

  • company name and VAT ID if the buyer is a legal entity,

  • the address of the buyer and the delivery address, if delivery is made to another address,

  • contact details such as e-mail address and telephone number,

  • payment information (PayPal, payment cards),

  • other non-binding annotations related to the order.

We will not forward your information to anyone else and will process them exclusively for the execution of the order (including order notifications), the issuance of the invoice, and delivery through a delivery service, which is also our contracted personal data processor.

If you register during the purchase process A visitor can become a member by registering during the purchase process by checking the box – create an account. Upon registration, the visitor obtains a username (identical to their e-mail address) and a password they choose themselves. The username and password enable access to the entered data and order history. Members can change their data at any time. If a member forgets their password, they can obtain a new one at: https://delteh.com/my-account/lost-password/.

If you sign up for the newsletter By signing up, you consent to the use of your e-mail address solely for our own advertising purposes. You can withdraw your consent at any time by clicking “unsubscribe” or by e-mailing us at info@delteh.com.

Contact via form, e-mail, or phone We will use your information solely for the purpose of communicating with you.

Data processors

We provide your data to contractual processors involved in fulfilling the user’s order:

  • Delavska hranilnica d.d. and PayPal (payment systems),

  • Metakocka d.o.o. (software for issuing invoices),

  • Post of Slovenia (EMS), GLS, DPD, FedEx, and other delivery services.

For sending newsletters, we use MailChimp. For analytics and ads, we use:

Data retention time

We will keep your data only as long as necessary to fulfill the purpose for which it was collected. Accounting and tax data are kept for 10 years.

Rights of the Individual

Every individual has the right to:

  • Access, rectification, and erasure (except in cases of legal obligations).

  • Restriction of processing and data portability.

  • Object to processing (especially for direct marketing).

  • Lodge a complaint with the supervisory authority (Information Commissioner of the Republic of Slovenia).

Enforcing individual rights

Users and members can exercise their rights through forms accessible [HERE]. For more information, please contact us at info@delteh.com.

Changes to privacy policy and consent

By using the site https://delteh.com, the user agrees to the terms of business and the data protection policy.

Updated: August 1, 2024